Exchanges and Returns

For the purchase of pieces:

If the pieces do not rich your expectation you can always exchange or return them within the next 7 days of their delivery date.

Exchange and returns shipping costs will not be paid by Tierra Cerámicas.

Steps to follow:

  1. Email us to taller@tierraceramicas.com with your order information and asking for an exchange or return. We will be happy to answer you back with the delivery information if your exchange or returns do not exceed 7 days after the arrival of the package.
  2. The package should be send back as “fragile article” or with an insure shipping method.
  3. Once we recive the package back in perfect conditions we will proceed with the exchange / return within the next 5 working days.

For reservations to workshops

  • The purchase will be canceled and the money returned as long as it is requested within 15 days of the event or before.
  • In case you cannot attend, you can replace the date with another until requesting it up to 7 days before the event.

 

Any questions you have you can write to taller@tierraceramicas.com or call us at +34 680 67 65 74

 

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